while the impact of new technology in financial services will differ based on the function, you can likely adapt and greatly benefit from many of them. many financial institutions have fought api, but with the regulation in the eu forcing organizations to offer open api, many organizations in the u.s. are following suit. chatbots and other artificial intelligence solutions are increasingly part of the digital transformation in banking.
these emerging technologies in the financial services industry are readily available for smaller banks as well, with tools to automate specific processes such as documentation, data sharing, data analysis, customer communication, and much more. implementing backend automation into risk-management, security, document processing, and so on has many other benefits, but is a new technology in the financial services industry that is still not widely adopted. while developing chatbots, experience portals, or a blockchain solution yourself would be inefficient and costly, these emerging technologies in the financial services industry are becoming increasingly accessible to banks of all sizes. 50% of consumers hesitate to approach their financial institution for products and services.
artificial intelligence (ai), robotics, and blockchain are expected to take the financial services industry to the next level. to find out, deloitte sponsored a survey of executives in the banking, capital markets, wealth management, and insurance sectors of the financial services industry. some executives worry that there’s a chasm between perceptions about the capabilities of new technologies and the reality of what they can accomplish. financial services companies are using ai in a wide range of settings. among the three disruptive digital technology categories that are the focus of this survey, financial services executives expressed the greatest familiarity with ai.
robotics encompasses a broad spectrum of technology and, according to the survey, it’s making deep inroads into the financial services industry. it can also create gaps in roles and accountability as organizations transition to automated systems. according to the survey, financial services companies have embraced disruptive digital technologies, and many firms are proceeding with a sense of urgency. firms confront a wide range of risks in determining which technology to acquire and how to put it to use. sh… more deloitte refers to one or more of deloitte touche tohmatsu limited, a uk private company limited by guarantee (“dttl”), its network of member firms, and their related entities. in the united states, deloitte refers to one or more of the us member firms of dttl, their related entities that operate using the “deloitte” name in the united states and their respective affiliates.
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