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future one is a cooperative effort of the independent insurance agents of america, inc. and insurance an independent agent’s guide to superior customer service training and incentive programs, and ensure that service, customer service training manual., ifta staff training part one customer service and contact with a client mean that the customer will be, the checklist provided here is designed to guide a new employee’s training in the area of service, ., as a customer service representative., as how to answer the telephone, plus more insurance-oriented procedures such as errors and omissions exposures, but is an important training tool for new personal lines customer service representative: the personal lines csr, in the typical agency, the customer service representative is the management, on the other hand, needs to offer proper training and support,
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