4. accounts payable eft notifications – when we pay vendors via ach, we set up the system so a notification is sent to the vendor each time we make a payment and it includes remittance details. once you move to the cloud they nickel and dime you to death. the saas version makes it easy to implement and easy on the it department (they don’t have to do anything). with abila, it’s very easy to run a variety of financials that i can tailor to my needs. the financial reports are a bit limited in terms of showing groupings of departments without being able to show the total on the same report. while their response time on chat is very fast, i hate having to type out my issues and responses. say you run a p&l report and want to know the details behind a certain expense figure.
in quickbooks, you can just double-click on the figure and get a detailed report of the details behind it. – the documentation is horrible. you need to run a separate chart of accounts report and then do vlookups. this should be a really easy thing to code into the package. you just had to scroll through a giant list of notes to hopefully find what you needed to know, and hopefully someone put a name and a date by the note so you could ask them additional questions if they did not list enough detail. i’m sure by now they have changed this and made it possible to set actions or reminders for yourself or others. the time it took to go from one feature to another was frustrating when you are on the phone with a customer and needed to get to several different places quickly, however, that could have been due to the number of users we had on our server at a given time.
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